Terms and FAQ

WHERE CAN I SEE UPCOMING EVENTS?

On our site at https://planetarium.com.ua/en/star-theater

On our social media pages in

Facebook and Instagram

 

HOW CAN I BUY TICKETS?

You can buy tickets online on our site at https://planetarium.com.ua/en/star-theater

CAN I BUY TICKETS LOCALLY IN THE PLANETARIUM?

You can buy tickets online only on our site in the Star Theatre directory. It allows you to choose a comfortable seat and ensures that you will have one, as the number of guests on the show is limited by the number of seats in the Star Theater.

HOW MUCH DO THE TICKETS COST?

A ticket for a show costs 100-250 hryvnias

CAN I EXCHANGE TICKETS OR HAVE MY MONEY BACK?

We cannot exchange your tickets for another show, but we can return their cost. 

You can return tickets no later than 2 hours before the show.

For doing this, you need to email the tickets you have received after payment and the receipt of payment to planetarium@noosphere.com

The cost of the tickets will be returned to the card you have used to pay within 7 business days.

 

WHAT SHOULD I DO IF I DIDN’T GET MY TICKETS?

Check your email, spam folder, or call our administrator +380 50 701 88 82

CAN I BOOK A TOUR?

Before the show in the Star Theater, you can get acquainted with the Planetarium exposition or listen to the audio guide on each exhibit. Also, visitors in the hall are accompanied by our lecturer, who can answer your questions.

It is also possible to book a private show.

IF I HAVE A TICKET FOR ONE SHOW, CAN I COME TO ANOTHER ONE?

Unfortunately, we cannot exchange tickets for another show. Please, carefully check the date when you buy tickets and choose the best time of the show for you.

WHAT IS INCLUDED IN A SHOW?

2-hour visit to the Planetarium includes exploring the exposition, watching a film in the Star Theater, and a live lecture - journey through the starry sky.

WHAT ARE THE RULES OF A PLANETARIUM VISIT?

If you are younger than 4 years old, you may get scared of darkness, loud sounds, and lots of information. Please, wait for a little. You can visit the Planetarium when you are 4.

Visitors aged 4-12 years are welcome accompanied by adults. Every guest needs their own ticket.

We ask all our visitors to be polite and not damage space exhibits and the Planetarium equipment.

Please, ask your pet to stay at home. Animals are not allowed in the Planetarium.

 

WHAT LANGUAGE ARE THE SHOWS IN?

Fulldome shows and tours are in Ukrainian. If you want to book a show in English - please, email us at planetarium@noosphere.com

WHO CAN I TALK TO ABOUT MY VISIT?

We take phone calls from 10:00 to 18:00

+380 50 701 88 82